Outgoing-Reply Tone & Compliance Checker

The problem this kills

In regulated or brand-sensitive support, the most expensive mistakes are the ones that slip out in a reply. An agent promises a refund that policy doesn't allow. A required disclosure gets left off a billing email. A frustrated-sounding phrase makes a tense ticket worse. A banned word from your style guide sneaks through. By the time QA catches it - if QA catches it - the customer has already read it.

Most teams "solve" this with a wiki page nobody re-reads under pressure, plus spot-checks after the fact. That catches a fraction of problems, far too late, and it turns QA into a blame exercise instead of a safety net.

You need a check that happens before send, on every reply, in seconds - using your actual rules, not some generic etiquette list.

What you'll build

A simple internal web app your support team logs into. An agent pastes in a draft reply (and the ticket ID). The tool checks it against your team's real rules - tone guidance, banned phrases, required disclosures, and over-promise patterns - and shows a clear fix-it list: what's wrong, where, and a suggested rewrite for each issue.

Crucially, the tool flags, it never auto-edits or auto-sends. The agent stays in control: they read the flags, fix the draft themselves, and only then approve. On approval the reply is sent via Resend (or copied to the clipboard), and the whole check - issues found, what was approved, who approved it, when - is logged for QA and coaching.

What's inside the Implementation Plan

• It starts by interviewing you about your business. Before a single line is built, the plan has the AI agent ask about your support channels, the exact tone rules and banned phrases you enforce, your required disclosures and when each applies, your over-promise red lines (refunds, timelines, guarantees), your ticket-ID format, and your messy edge cases. The tool is then shaped around your rules - it is not a generic template you have to bend to fit.
• A copy-paste prompt for every build step, written for a non-coder.
• A data model for your rule lists and your check log, derived from your interview answers.
• The pre-send checking screen with a clear, prioritized fix-it list and suggested rewrites.
• The human approval gate, email send via Resend, and the full audit log.
• A "No API yet?" fallback so you can load your rules from a Google Sheet / CSV and export your check log as a clean CSV - fully buildable today, with zero integration into your existing helpdesk.

The governance it includes (this is the point)

• Login so only your team can use the tool.
• Row-level security so each agent and team only sees their own organization's drafts and logs.
• A complete audit trail - every check, every issue, every approval: who, what, and when.
• A hard human-in-the-loop gate - the AI drafts the fix-it list, a person reviews, edits, and approves, and only an approved reply is ever sent. The tool never auto-edits or auto-sends.
• Duplicate guards - a dedupe key on draft/ticket ID per send so the same reply can't be double-processed or double-sent.

Who it's for

Support agents and QA leads in regulated or brand-sensitive teams - billing, healthcare, finance, insurance, anywhere a reply has to be both kind and compliant. If you've ever had to walk back something an agent sent, this is for you. No coding background needed.

You've got this - paste the first prompt and let the agent interview you.