Daily Support Pulse Digest
A scheduled email that lands in your support leads' inboxes every morning with one trusted snapshot - new vs solved, current backlog, SLA at-risk count, oldest open tickets, and yesterday's CSAT - so the daily standup starts from facts instead of gut feel.
Every morning, your approved recipients get a skimmable digest of the numbers that matter, computed from your own ticket data, with every run archived so you can watch trends over time.
Before you start
- A ticket export (CSV / Google Sheet) or helpdesk feed with status, timestamps, owner, and CSAT
- Free accounts on Vercel, Supabase, and Resend
- A list of who should receive the morning digest
The problem this kills
Every morning your support standup burns the first ten minutes arguing about numbers. How many tickets came in yesterday? How many did we actually solve? What's the backlog right now? How many are about to blow their SLA? Did CSAT move? Someone pulls up the helpdesk, someone else squints at a spreadsheet, the numbers don't match, and the meeting starts in a fog.
The deeper problem is trust. "Backlog" means one thing to you and another thing to the agent who filters tickets differently. "Solved" might count re-opens or might not. When the numbers can be argued with, they stop driving decisions.
This tool ends that. One snapshot, computed the same way every single day, in everyone's inbox before the meeting - so the conversation can finally be about what to do, not about whose number is right.
What you'll build
A small internal web app plus a scheduled email job:
- A secure dashboard where you load your ticket data (a CSV/Sheet upload, or a feed) and see the computed metrics before anyone else does.
- A clean, skimmable morning email: new vs solved, current backlog, SLA at-risk count, oldest open tickets, and yesterday's CSAT.
- A schedule that sends the digest to your approved recipient list automatically every morning.
- An archive of every run so you can chart how backlog and CSAT trend week over week.
What's inside the Implementation Plan
The plan is a single file you paste into an AI coding agent (Claude Code), and it builds the tool with you step by step - no coding required from you.
It opens by interviewing you about your business - your helpdesk, the exact column names in your export, how you define "backlog" and "solved", your SLA rules, your typical and peak ticket volumes, and your messy edge cases (re-opens, merged tickets, bot-created tickets). It reflects a short tailored spec back to you for a thumbs-up, then shapes the data model and every metric to your definitions - not a generic template that computes numbers you don't believe.
From there it walks through: setting up the database, loading your data, computing each metric exactly the way you defined it, designing the email, getting your sign-off on recipients and definitions, and turning on the daily schedule.
The governance it includes (this is the point)
This isn't a throwaway script. The plan bakes in the controls that make an internal tool safe to rely on:
- Login so only your team can open the tool.
- Row-level security so each organization only ever sees its own data.
- A full audit trail - who loaded data, who changed a metric definition, who approved the recipients, and when.
- A human approval gate: the lead reviews and approves the recipient list and the metric definitions before the digest is ever scheduled to send broadly. The tool drafts; a person signs off; only then does it go out.
- A duplicate guard keyed on the digest date, so you can never send two pulses for the same day.
Who it's for
Support leads and operations managers running daily support operations who are tired of starting every standup by reconciling numbers. If you can use a spreadsheet and copy-paste, you can build this.
You've got this - paste the first prompt and let the interview tailor it to your team.