Meeting No-Show Recovery

The problem this kills

You booked the demo. It hit the calendar. Then the prospect didn't show up, and the meeting quietly died in your booking tool with a status nobody acts on. By the time anyone notices, the moment has passed, the buying intent has cooled, and a deal that was one reschedule away from happening is just gone.

Most sales teams have no recovery process for no-shows. The rep is busy with the next call, the booking export sits untouched, and there's no fast, consistent play that says "missed demo, send the reschedule offer today." So a real chunk of pipeline leaks out every single week, and nobody can even tell you the no-show rate.

This tool closes that leak. It watches for meetings that came and went without a result, and it puts a ready-to-send recovery play in front of the rep within hours, not days.

What you'll build

A small, private web app - just for your team - that:

• Imports your booked meetings from a CSV or Google Sheet (contact, rep, scheduled time, status).
• Detects no-shows automatically after the scheduled time passes, respecting each meeting's time zone, and ignoring meetings the rep canceled.
• Drafts a recovery message and a reschedule offer using your own templates, capped at the number of attempts you allow.
• Shows the rep a clean no-show list to review; nothing sends until the rep approves it.
• Sends the approved recovery via Resend and tracks the outcome - re-booked, still waiting, or marked truly dead.
• Reports your no-show rate and recovery rate, and exports everything back to a clean CSV in the columns your CRM expects.

What's inside the Implementation Plan

The plan is a single markdown file you paste into an AI coding agent (Claude Code). It builds the whole tool with you, step by step, in plain language.

Crucially, it opens by interviewing you about your business - how you book meetings today, what your booking export actually looks like, how you name your statuses, your time zones, how many recovery attempts you allow and how fast, and the messy edge cases (rep-canceled meetings, reschedules, no-reply prospects). It reads a short tailored spec back to you and waits for your thumbs-up before building anything. The result is a tool shaped around how you sell, not a generic template.

Inside you'll find: a definition of done, the exact accounts to set up, the tailored discovery interview, the stack, an architecture diagram, and numbered build steps - each ending with a ready-to-paste prompt. It closes with a "how to know it works" checklist and the no-API CSV fallback so you can ship today even without a CRM integration.

The governance it includes (this is the point)

This isn't a script that blasts emails. It's an internal tool with real controls built in:

• Login so only your team can open it.
• Row-level security so each rep (and each org) only ever sees their own meetings and contacts.
• A human approval gate - the AI drafts the recovery message, the rep reviews and approves, and only then does anything send. Marking a meeting as truly dead with no recovery is a deliberate, logged decision.
• A complete audit trail - who detected the no-show, who approved which message, who sent it, and when.
• Duplicate guards keyed on the meeting ID, so the same meeting can't trigger two recovery sequences and a prospect never gets double-messaged.

Who it's for

SDRs and AEs who book demos and lose a real chunk of them to no-shows with no recovery process - and the sales leaders who want the no-show rate measured and the recovery play run the same way every time.

You don't need to be a developer. If you can copy, paste, and answer questions about how your team works, you can build this. You've got this - paste the first prompt.